Take Control of Your Customer Success

Is your current strategy as effective as it could be? Is it prescriptive, tactical, and measurable? Is it driving tangible value and revenue? These are some of the business challenges that SanSigma aims to address by leveraging our proprietary methodologies. From onboarding to renewals, our team will engineer a comprehensive client strategy that will turn your customer success into your competitive advantage.

What we offer

The Success Ecosystem™️

The Success Ecosystem™️ is SanSigma's solution to making Customer Success a profit driving and scalable machine. It is an engineered framework that encompasses every phase of the customer lifecycle and strategically maps a toolbox of customer Success Runbooks to each one. Allowing you to look ahead and proactively deploy solutions in a scalable and sustainable way.

Our Success Runbooks are reusable workflows that address a variety of customer situations, from onboarding to churn prevention. Their main objective is provide your teams with a standardized repository of proven solutions to enhance efficiency and increase predictability.

SUCCESS RUNBOOKS

Knowledge transfers, discovery processes, preparedness checklists

Effective onboarding, prescriptive guidelines, metrics benchmarking

Pre-Sales

Onboarding

Adoption

Retention

Use case maturity, user training programs, engagement drivers

QBR strategy, ROI & value metrics, churn & risk prevention strategy

Expansion

Cross selling, use case onboarding, leading indicators, analytics

Advocacy

Champion building & relationship enhancing methodologies

Fractional Leadership

Team & Strategy Development

Our leaders integrate seamlessly into your company to efficiently learn your product, culture, and process to best guide your team. Consider us a true extension of your organization - we will take your company targets and treat them as our own. Together we will scale your CSMs to success.

Structure

Training

Expertise

Role structure, RACI, team alignment, book of business structure

Enable your CSMs to be autonomous, proactive, and drive maximum value

Insightful advise on team strategy and accounts situations

Analyze your team and resources to create a team with maximum efficiency

Efficiency

Success Consulting

Industry Insights & Advising

Gain access to expert advice on every aspect of your Customer Success organization. Our services encompass everything from staffing and team structure to providing prescriptive strategies for product adoption and account growth.

Structure

Scaling

Strategy

Role structure, RACI, team alignment, book of business structure

Effective scaling and staffing strategies, ideal CSM persona mapping

Advise on client strategy to ensure most favorable outcomes & growth

Resources analysis and team optimization to maximize bandwidth utilization