Engineer Your Customer Success

Is your current strategy as effective as it could be? Is it prescriptive, tactical, and measurable? Is it driving value and revenue? These are some of the business challenges we aim to address. By leveraging our proprietary methodologies, our team will engineer a comprehensive client strategy that will turn your customer success into your competitive advantage.

Clients that worked with SanSigma saw...

45%

Decrease in customer & use case onboarding efforts

20%

Reduction in logo and ARR churn

50%

Growth in profitability of CS teams & their services

The Success Ecosystem™️

The Success Ecosystem™️ is SanSigma's solution to making Customer Success a profit driving and scalable machine. It is an engineered framework that encompasses every phase of the customer lifecycle and strategically maps a toolbox of customer Success Runbooks to each one. Allowing you to look ahead and proactively deploy solutions in a scalable and sustainable way.

Our Success Runbooks are reusable workflows that address a variety of customer situations, from onboarding to churn prevention. Their main objective is provide your teams with a standardized repository of proven solutions to enhance efficiency and increase predictability.

SUCCESS RUNBOOKS

Knowledge transfers, discovery processes, preparedness checklists

Effective onboarding, prescriptive guidelines, metrics benchmarking

Pre-Sales

Onboarding

Adoption

Retention

Use case maturity, user training programs, engagement drivers

QBR strategy, ROI & value metrics, churn & risk prevention strategy

Expansion

Cross selling, use case onboarding, leading indicators, analytics